Back End Developer Ruby On Rails / Customer Experience (Remote)
Published on August 19, 2023
Founded in 2017, Boldr is defined by the 700+ team members, the 70+ clients we have worked with, and the values and impact we strive for alongside both. We're a mission-driven company committed to fixing what’s broken with traditional outsourcing. With offices in the Philippines (two), Mexico, South Africa, & Canada, we work around the clock to help our clients build their global teams. We focus on building our team members' skill development and career paths, on generating sustainable economic opportunities for the communities where we live and work, and on creating long-term value creation for our clients.
- Great company culture! Our diverse backgrounds, commitment, and passion are the things that make us great.
- We geek out on new ideas, proposals, anything that will positively impact our clients and of course, you!
- We’ve got training sessions in-store to help you level up your skill set.
- With you on Boldr’s side, we’ll tackle social responsibility initiatives together.
- We have rest and relaxation benefits. You’ll have ample time to travel wherever you please!
- We also cap off every week with a bit (a lot) of competitive board games.
- Familiarize oneself with the Client’s products, services, and offerings
- Understand the Client’s code base, logs, and servers
- Provide support to troubleshoot and resolve issues reported by external customers through phone, chat, and email
- Understand, investigate, diagnose, and solve any complex issues directly escalated by the customers
- Identify, record, document, reproduce, report, and track bugs
- Maintain clear, concise, and positive communication for all cases in a timely and efficient manner including follow-ups with customers
- Curious and authentic, just like us! #beboldr
- An analytical and critical thinker, with an eye for even the most minute of details
- Passionate about client satisfaction
- Proactive and self-motivated
- Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team.
- Able to reduce frustration on heated topics by listening and being solutions-oriented
- Fluent and articulate with strong writing, speaking, and clear presentation abilities
- Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions
- Amenable to work on rotating shifts
- Bachelor’s degree or trained with a degree in Computer Science, Information Technology, Software Engineering, or a similar field.
- Advanced programming and development skills including databases and automation systems
- At least 1-2 years of experience providing Technical Support and/or Customer Service experience
- A proven record of strong organizational, prioritization, and project management skills with extreme attention to detail
- Excellent analytical and problem-solving skills