Senior Technical Architect, Professional Services
Published on March 27, 2024
Here at Workato, we are a team moved by innovation — a passion to create the best possible way and the drive to continue to make it better. We also believe in the power of our team, knowing that we only succeed if we all succeed together. Our team uses seven operating principles to help us make better decisions, work as a team, and have fun.
About Workato
Workato is the only integration and automation platform that is as simple as it is powerful — and because it’s built to power the largest enterprises, it is quite powerful.
Simultaneously, it’s a low-code/no-code platform. This empowers any user (dev/non-dev) to painlessly automate workflows across any apps and databases.
We’re proud to be named a leader by both Forrester and Gartner and trusted by 7,000+ of the world's top brands such as Box, Grab, Slack, and more. But what is most exciting is that this is only the beginning.
Why join us?
Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.
But, we also believe in balancing productivity with self-care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Also, feel free to check out why:
- Business Insider named us an “enterprise startup to bet your career on”
- Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
- Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
- Quartz ranked us the #1 best company for remote workers
Responsibilities
We are looking for an experienced Technical Architect to join our Professional Services team. This role plays an integral role in guiding our customers on automation best practices, architecture patterns, governance processes, and helping them scale their automation practice through initial and expansion services engagements.
- Participate as a lead architect in professional services engagements such as customized customer onboarding, statements of work,and other customer enablement activities.
- Through professional services engagements, you will:
- Lead business requirements sessions
- Develop architectural designs for customer integrations and automations
- Conduct recipe reviews
- Advise on unit testing best practices
- Advise on integration testing and user acceptance testing best practices
- Conduct production readiness assessments
- Advise on production deployment procedures
- Conduct post-live deployment health checks and guidance on recipe and process optimizations
- Provide thorough knowledge transfer to customer and partner teams
- Apply and advise on frameworks, such as Workato’s GEARS and Workato’s Embedded Product Guide, to a align with customer organizations.
- Be a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries through professional services engagements.
- Become the trusted technical advisor to customers and partners from an overall solution, architecture and implementation perspective for the Workato platform.
- Contribute to the growth of our professional services department by creating or enhancing content such as presentations, demos, white papers, best practices, architecture patterns, and online courses for use by both customers and to enable our extended team.
- Lead, mentor, and train team members from the extended pre-sales and post-sales teams to enable them with content and knowledge.
- Develop content to coach our partner ecosystem on Workato delivery best practices.
Requirements
Qualifications / Experience / Technical Skills
Required
- Bachelor’s degree or equivalent education in Computer Science, Software Engineering, or in a related field. Bachelor’s degrees and those with non-traditional but similar proven experience may also apply.
- 5+ years of technology transformation consulting, including implementation experience with one or more common integration or middleware solutions and/or API management solutions.
- Proven results leading and overseeing customer and/or partner success in the following domains: front-end and back-end solution architecture, enterprise architecture, development, and test/release management strategies, change management, and direct leadership in designing solutions that meet or exceed customer needs.
- Experience documenting business processes and applying technology to optimize and automate these processes.
- Communication skills to effectively communicate with technical, business, and C-level stakeholders alike.
- Deep understanding of security and governance needs for large enterprise organizations.
- Strong interpersonal skills with the ability to convey and relate ideas to others and work in a collaborative and cross-functional environment.
- Excellent verbal and written communication skills and the ability to communicate ideas visually and create and conduct professional presentations.
- Self-starter and ability to work independently and as part of a distributed team, and willingness to take ownership of situations and problems.
- Ability to travel to the client site up to 25%, but may be higher or lower based on prevailing circumstances.
Preferred
- Experience as an Enterprise and/or digital architect.
- Master’s degree in Computer Science, Software Engineering.
- Knowledge of key applications such as Salesforce, Netsuite, Workday, ServiceNow, SAP, EBusiness Suite, Databases.
- Knowledge of AWS, Azure, GCP, and Ruby.
- Experience having worked in a start-up environment.
- Track record of continuous learning of new technologies, as well as leading projects that push the capabilities of existing technologies.
- Track record of driving software expansions as a result of professional services engagements.