Engineering Manager, Core Services
Published on July 02, 2024
OneSignal now empowers over a million businesses to send 12 billion messages daily. One in every five apps now chooses OneSignal. And we’re still working hard to democratize customer engagement because we believe that businesses of all sizes should have access to the tools they need to thrive.
We believe in omnichannel engagement that’s tailored to each company’s unique customer journey. We believe in products that are quick to implement and use, and that save you time rather than add to the noise. We believe in superior architecture, powerful APIs, and measurable results. We believe in personalization and customization at scale. We believe in messaging that works.
OneSignal is a leading omnichannel customer engagement solution, powering personalized customer journeys across mobile and web push notifications, in-app messaging, SMS, and email. On a mission to democratize engagement, we enable over a million businesses to keep their users - including readers, fans, players and shoppers - engaged and up to date by delivering 12 billion messages daily.
1 in 5 new apps launches using OneSignal! We support companies in 140 countries, including Zynga, USA Today, Bitcoin.com, Eventbrite, Tribune, and many more - from startups and small businesses just getting off the ground to established companies communicating with millions of customers.
We’re Series C, venture-backed by SignalFire, Rakuten Ventures, Y Combinator, HubSpot, and BAM Elevate. We offer remote work as the default option in the United States in California, New York, Pennsylvania, Texas, Utah and Washington. As well as in the UK and Singapore - with plans to expand the locations we support in the future. Some roles are hybrid roles and will be listed as such. We have offices in San Mateo, CA and London, UK, and offer flex seating options for employees to work together in-person where we don't have offices. Hiring in Singapore is done in partnership with a local PEO.
OneSignal has a lot of the great tech startup qualities you'd expect, but we don't stop there. Our massive scale and small team, emphasis on healthy life balance and kindness in all our interactions, and focus on ownership and personal growth make OneSignal a uniquely great place to work.
About The Team:
OneSignal has grown rapidly. Today we serve billions of HTTP requests and send over 12 billion messages daily. We achieved this scale by leveraging bare metal cloud and writing scale-sensitive components in languages like Rust and Go. This potent combination of high-performance, low-cost hardware with efficient resource utilization has given us an incredible competitive edge.
The Core Services team enables product development at OneSignal through the design, development, and operations of cross-cutting horizontal services which form the backbone of our technical stack. This includes the delivery pipeline, responsible for delivering over 12 billion push notifications, SMS, and emails every day, gRPC services written in Go and Rust, and Kafka consumers written in Rust. You will work with Rust, Go, Ruby, gRPC, Redis, Kafka, Scylla, and PostgreSQL
As the Engineering Manager for that team, you'll own significant projects that directly impact our platform's performance and features. Your expertise will shape the way businesses engage with their users.Our blog contains more information about the OneSignal Engineering career ladder and our diverse team.
What You'll Do:
- Collaborate closely with fellow engineers to architect and implement services required to back OneSignal’s product offerings
- Actively participate in peer code reviews and Technical Design Spec reviews, providing valuable technical insights to continuously improve our code base
- Build high-performing teams - enabling and empowering your direct reports paired with recruiting great new talent
- Set team strategy & managing execution (eg planning, sprints, etc.)
- Coordinate with relevant product and platform teams, to deliver on objectives and create longer-term strategies
- People management of engineers - including career growth, performance management, promotions and feedback
- Conduct data analysis and performance monitoring to identify areas for optimization and enhancement
- Work together with the team to efficiently resolve production issues and ensure the system scales smoothly to meet the growing demands of our customers.
What You'll Bring:
- 2+ years of engineering management experience with significant experience as a software engineer
- Good technical sense with specific experience working on scalability issues
- Product sense and understanding of customer needs
- Experience owning a production product and managing your own roadmap, collaborating with internal and external customers to drive business impact
- Passion for fostering functioning teams and organizations
- A record of enhancing your reports and providing individuals with meaningful opportunities for growth
- Excitement for recruiting and a thoughtful approach to headcount planning
The New York and California base salary for this full-time position is between $200,000 to $215,000. Your exact starting salary is determined by a number of factors such as your experience, skills, and qualifications. In addition to base salary, we also offer a competitive equity program and comprehensive and inclusive benefits.
Qualities we look for:
- Friendliness & Empathy
- Accountability & Collaboration
- Proactiveness & Urgency
- Growth Mindset & Love of Learning
In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on 'protected categories,' we also strive to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place in our workplace.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on OneSignal. Please inform us if you need assistance completing any forms or to otherwise participate in the application and/or interview process.
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