Engineering Manager- Customer Engineering

Our mission: Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations – ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services – from preventative health & wellness to complex chronic care management. 

We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at https://www.gethealthie.com/

Healthie is hiring an Engineering Manager to lead our solutions engineering and technical support engineering teams, reporting to the CTO. In this player-coach role, you'll provide mentorship, remove roadblocks, and set clear goals for your team. You will align team objectives with company goals by focusing on quarterly and annual KRs and KPIs. Collaboration with support, success, sales, product, and engineering leadership will be crucial to translating business requirements into actionable solutions. Additionally, you'll bring structure to the solutions engineering team through regular 1:1s, career development support, and clear expectation setting. You'll advocate for these teams, develop reporting methodologies, and monitor team performance. The ideal candidate excels in a fast-paced environment, with strong communication skills and the ability to prioritize tasks effectively.

Responsibilities: What you’ll be doing and held accountable for:

Leadership and Mentorship:

• Lead a team of software engineers, providing mentorship and career development support.
• Set clear and measurable goals for the team and conduct regular 1:1s.
• Mentor direct reports to enhance their technical skills and unblock team members on technical issues.
• Operate as a hiring manager, responsible for recruitment and team building.

Process and Quality Improvement:

• Drive the development of high-quality, maintainable software products.
• Ensure adherence to established software development processes and best practices.
• Continuously identify areas for improvement, managing technical debt, and implementing processes to increase productivity and software quality.
• Develop and track relevant metrics, and maintain delivery cadence to reduce defect rates and improve team efficiency.

Collaboration and Communication:

• Develop and maintain strong relationships with cross-functional teams, including product management, design, QA, and operations.
• Collaborate with product managers to translate business requirements into development plans.
• Manage internal and external stakeholder relationships, maintaining situational awareness of team goals and communicating progress.
• Coordinate with leadership to prioritize work, enable self-management, and escalate issues as needed.

Qualifications: What we expect from you:

• You have a track record of success: 5+ years of experience in software engineering, with at least 2 years of those including experience in a management or leadership role.
• Tools & Tech Experience: Rails, React, Typescript, GraphQL, Postgres, Redis, Sidekiq, RSpec, and Capybara.
• You Demonstrate Effective Leadership: Proven ability to lead and manage software engineering teams.
• You Are Technically Proficient and Knowledgeable: Strong technical expertise in software development best practices, processes, and technologies. 
• You Excel in Communication and Problem-Solving: Excellent communicator, collaborator, problem-solver who possesses strong analytical skills and interpersonal skills.
• You Are Experienced in Modern Development Practices: Agile development methodologies, modern web application software delivery and shorter release cadence.
• Strong interpersonal and leadership skills: You care about people - your colleagues, our customers, and everyone around you. People want to work for and with you. You lead with influence, not authority.
• Exceptional communication skills, both written & verbal.
• Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down. 
• Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences.
• Embody Good Citizen Principles: You incorporate Healthie’s values (Respect, Reliability, Resilience) in your work.

 

Why you’ll love working at Healthie:

• High caliber team: make an impact on something that truly helps people alongside an incredible, high performing team
• Respectful culture: Egos get checked at the door! We take immense pride in self awareness and teamwork
• Big mission: we're expanding access to healthcare and enabling better outcomes through technology
• Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
• The challenge: make a big impact by joining a fast-growing team in its early stages of scaling
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our core values at Healthie seriously:

Respect: "Make improvements, not excuses. Seek respect, not attention." We approach our work with a quiet-ego, open-mindedness, and gratitude. We collaborate with kindness and are respectful toward each other and the work we contribute. We embrace diversity of thought as an advantage and create space for differing perspectives and methods. We recognize that no one person is more important than another, no task is beneath us, and each person’s work is valuable to our success.

Resilience: “When the going gets tough, the tough gets going." No matter the challenges or setbacks we face, we find a way to push forward with grit and determination to reach our goals. Together, we are unified in our mission and know no bounds.

Reliability: "With great power comes great responsibility." Healthie builds business-critical, healthcare-critical software, and we take great care to both safeguard client information and ensure that our platform and team are able to handle anything that comes our way. We show up for our team, our customers, and our product with reliability. We say what we mean, and we do what we say.

 

Logistics

Location: Remote

This is a full-time position.

U.S. work authorization is required, Healthie does not provide sponsorship.

The base salary for this role is $180,000.- $200,000.  per year + annual company bonus and benefits

The target salary range for this position is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

An overview of Compensation, Equity, & Benefits Provided by Heathie

We believe in supporting the personal and professional success of our team members, and offer a three-part package to our employees. Note: We will continue to improve on these benefits, so the below list is always subject to change.

Part 1: Compensation and Rewards:

• Base Salary: A competitive salary in line with your experience & industry standards. Our People & Finance teams benchmark all salaries using Pave. Pave provides real-time data and compensation management workflows that enable us to make fair and defensible compensation decisions.
• Stock options: In addition to competitive and benchmarked salary, Healthie offers equity with a traditional 4 year vesting schedule, and a one year cliff.
• Company-wide, performance bonus: We offer employees an annual company-performance basis according to our revenue goals. If Healthie succeeds, you succeed. 
• Retirement Planning: Employer sponsored 401(k) match of up to 4% 
• Commuter Benefits: Use pre-tax dollars that are deducted directly from your paycheck, so you can get to work with a little less effort.

Part 2: Health and Wellness for you and your family: 

• Medical, Dental, Vision: benefits start on the first day of the month following your start date. Healthie provides $520./ per month stipend toward your healthcare premiums which fully covers most plan options for the employee and part of the dependents premium. HSA and FSA plans available.
• One Medical: You and your dependents also receive an individual One Medical account which is valued at $199/year per user (available in select locations)
• Nutritional Care: Access to Nutritional Coaching through one of our nutritional care partners
• Mental Healthcare: Access to Talkspace for Mental Healthcare with Aetna Medical enrollment, 1 year membership + 1 live video visit/month and unlimited messaging.
• Virtual Care: Access to Teladoc for 24/7 virtual care. Membership is free, regular copays apply.
• Sick Days and Medical Leave: Take the time you need to recover when you’re sick. Healthie provides 7 days paid medical leave if you’ll be away from work due to illness or injury for more than 7 consecutive work days.
• Fitness Perk: Monthly Fitness Stipend, $40./ per month towards gym memberships, fitness classes, massage, etc.
• Summer Fridays: half day or work on Fridays from Memorial Day to Labor Day

• Parental Leave: 16 weeks of paid parental leave
• Fertility Care: Access to fertility care support through Kindbody, 20% of all services, regular copays apply.
• Additional Coverage: Life and disability coverages
• Employer-Paid Life and AD&D: Basic life Insurance so you and your loved ones are covered in case something happens.
• Employer-Paid Short Term Disability Insurance: If you’re disabled from illness or injury for a short period of time, this policy will make sure you’re financially covered up to $1000/week, so you can focus on getting better.
• Supplemental Life Insurance: Offered to everyone on Justworks, this insurance policy gives you extra peace of mind, including automatic deduction

Part 3: A world-class culture you can thrive in:

• Flexible work environment: 70% of Healthie team members work fully remote and 30% work in a hybrid model from our New York City (Midtown) office
• Values-driven culture: No ego policy in line with our Core Values: Respect, Resilience, & Reliability
• Computer: A MacBook is issued to all full-time hires
• Learning & Development: Up to $400 / each year
• Co-working Membership: Up to $300 / per month 
• Home Office Stipend: Up to $500 / every other year
• Open Vacation Policy: flexible paid time off in addition to 12 paid holidays throughout the year

 

Interview Process

Resume Review

• Round 1: Preliminary Interview- 15 minutes (Director of Talent)
• Round 2: Hiring Manager Interview- 20 minutes (CTO)
• Round 3: Functional/Operational Screening- 45 minutes (VP, Engineering + CoS)
• Round 5: Technical Assessment (asynchronously completed)
• Round 4: Group Interview- 45 minutes (Engineering Managers)

Reference Check

 

Healthie participates in E-Verify.