Implementation Manager

NationBuilder is actively seeking an Implementation Manager to join our Professional Services team. As a crucial post-sales resource, the Implementation Manager ensures that our customers’ NationBuilder solutions are implemented successfully and add value to their organizations. You’ll manage customer implementations from beginning to end, collaborating closely with Sales Engineers to fulfill each Statement of Work.

In this role, you’ll “quarterback” each project by setting realistic timelines, coordinating efforts between customers and internal teams, and managing expectations to deliver high-quality solutions. You’ll lead the implementation of data and technical components for each customer’s NationBuilder infrastructure, driving clarity, communication, and alignment with the customer’s goals.

What You’ll Do:

• Implementation Managers are technical resources and consultants for customers. You act as their technical guide. 
• Manage customer implementations end-to-end, maintaining a clear understanding of how individual projects align with broader customer and organizational objectives. You’ll set and adjust timelines, ensuring all stakeholders—customers, account managers, and third-party developers—are aligned and informed.
• While you won’t be expected to code from scratch, you should be comfortable reading, writing, and manipulating HTML/CSS and Liquid. You should be familiar with the concepts of relational databases and CRMs. You’ll provide direction on integrating NationBuilder into their existing tech stacks. Familiarity with SQL, Ruby on Rails, or similar languages is a plus.
• Act as a trusted advisor, balancing customer needs with realistic outcomes. You’ll engage customers throughout the project lifecycle, proactively addressing potential roadblocks and adjusting plans as needed to ensure customer success. You’ll also help customers understand project scopes and manage expectations around timelines and deliverables.
• Work closely with colleagues across Professional Services and other departments to deliver high-quality service. You’ll know when and where to bring in additional resources, ensuring that contributions are coordinated, timely, and aligned with project goals.
• Continuously broaden your technical expertise by exploring NationBuilder’s capabilities and learning about third-party systems that enhance customer goals. You’ll stay current with how integrated technologies and integrations function within our ecosystem, tinkering with new tools and learning how to leverage them effectively.

We are looking for:

• 2+ years of experience working in a technical role or as a technical project manager.
• Experience working with enterprise-level customers or in a similar organization is preferred.
• Familiarity with NationBuilder or similar CRM/CMS platforms 
• Exceptional listeners and communicators who can bridge the divide between the sales and technical teams.
• Detail-oriented thinkers.
• Experience engaging many stakeholders and managing them to a timeline.
• Someone who takes initiative and will do whatever it takes to get the job done.
• Someone with interests and passions beyond work. Perhaps you're a photographer, a snowboarder, a great cook or an aspiring unicyclist?