Engineering Manager II - Checkout, Payments & Client Trust
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At Stitch Fix, our goal is to help our customers look great and feel great about themselves by revolutionizing how people shop. In a time-starved world where shopping often feels overwhelming, our business connects customers to clothes they love. Whether it’s helping someone dress for success at a new job or taking the stress out of packing for a family vacation, we fix clients’ closets – and they love us for it!
We’ve built unique, innovative software for merchandising, warehouse and inventory management, remote styling, and logistics. We leverage vast amounts of client data to make decisions throughout the company. All of this results in a simple, powerful offering to our clients and a very successful business. We believe we are only scratching the surface of our opportunity, and we’re looking for incredible people to contribute!
About Stitch Fix, Inc.
Stitch Fix (NASDAQ: SFIX) is the leading online personal styling service that helps people discover the styles they will love that fit perfectly so they always look - and feel - their best. Few things are more personal than getting dressed, but finding clothing that fits and looks great can be a challenge. Stitch Fix solves that problem. By pairing expert stylists with best-in-class AI and recommendation algorithms, the company leverages its assortment of exclusive and national brands to meet each client's individual tastes and needs, making it convenient for clients to express their personal style without having to spend hours in stores or sifting through endless choices online. Stitch Fix, which was founded in 2011, is headquartered in San Francisco.
About the Team
Our engineering organization is made up of talented people with diverse technical backgrounds. We build modern software using modern techniques such as pairing, test-driven development, continuous delivery, DevOps, using an event-driven and service-oriented architecture. Our team thrives on partnerships with leadership and peers across the company, which enables us to create high-value solutions to clearly identified problems. We strongly emphasize sustainability and maintainability to ensure that our projects continue to deliver value over the long term. We strive to be efficient and effective in our work. Some of our proudest moments come from solving business problems without writing a line of code.
The Checkout, Payments & Client Trust team has a mission to create seamless, secure, and transparent platform-driven experiences that foster trust and loyalty between Stitch Fix and our clients. We operate in an agile-inspired manner and are fully remote, collaborating across multiple time zones. Our team brings together engineering, product management, data science, UX design, finance, enterprise analytics, and more to enable great client outcomes. We also work hard to balance product feature work with technical investments which deliver measurable results over time.
You're excited about this opportunity because you will…
- You will shape and support the career development for the members of your team.
- You will inspire and grow your team through mentorship, empowerment, timely feedback, and challenging them to deliver their best work.
- You will be supported as you make changes to ensure your teams are inclusive and effective.
- You will collaborate closely with the team and stakeholders to define the architecture of our Checkout and Payments Platform, leveraging your communication, collaboration, and planning skills to create rapid value for Stitch Fix.
- You will work in close partnership with loss prevention and security teams to architect security features to reduce fraud on our platform.
- You will work with business partners to help set priorities and plan the roadmap for your team.
- You will find, hire, and develop people that compliment each other as a diverse, inclusive team.
- You will facilitate technical design discussions, remove blockers and align stakeholders.
- You will inspire an atmosphere of continuous improvement by serving as a coach, mentor, and technical advisor.
We’re excited about you because…
- You have 5+ years of experience cultivating and managing diverse, inclusive, and high-performing teams.
- You have 7+ years of experience building and rapidly scaling real time solutions.
- You have experience implementing resilient, secure, scalable and high-performance payments integrations with major payments platforms.
- You have experience designing and implementing fraud detection and prevention systems to maintain client trust.
- You have proven ability to provide technical direction, drive architectural decisions, and guide the team's approach to designing and building solutions.
- You have familiarity with payment industry trends, emerging technologies, and best practices and understand payment data analytics and reporting to drive business insights and optimizations.
- You have familiarity with modern tech stacks including technologies like Node, React, Ruby on Rails, Postgres, GraphQL, Redis, and Kafka.
- You treasure helping your team members grow and learn.
- You believe in clear and honest communication.
- You take a people-focused approach to leading and managing your team.
- You believe that strong teams are built on trust and autonomy.
- You clearly set and share your priorities with your team and partners.
- You understand and focus on what is right for the customer.
- You are passionate about building high-quality solutions, and know when to be pragmatic.
- You are flexible, dedicated to your craft and curious.
- You have experience helping teams improve and hone their development processes.
Why you'll love working at Stitch Fix...
- We are a group of bright, kind people who are motivated by challenge. We value integrity, innovation and trust. You’ll bring these characteristics to life in everything you do at Stitch Fix.
- We cultivate a community of diverse perspectives— all voices are heard and valued.
- We are an innovative company and leverage our strengths in fashion and tech to disrupt the future of retail.
- We win as a team, commit to our work, and celebrate grit together because we value strong relationships.
- We boldly create the future while keeping equity and sustainability at the center of all that we do.
- We are the owners of our work and are energized by solving problems through a growth mindset lens. We think broadly and creatively through every situation to create meaningful impact.
- We offer comprehensive compensation packages and inclusive health and wellness benefits.
Compensation and Benefits
This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance.This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
This role will receive a competitive salary, benefits, and equity. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance.This position is eligible for new hire and ongoing grants of restricted stock units depending on employee and company performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.
Salary Range
$163,500—$240,500 USD
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Recruiting Fraud Alert:
To all candidates: your personal information and online safety are top of mind for us. At Stitch Fix, recruiters only direct candidates to apply through our official career pages at https://www.stitchfix.com/careers/jobs or https://web.fountain.com/c/stitch-fix.
Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from Stitch Fix, please email careers@stitchfix.com.
You can read more about Recruiting Scam Awareness on our FAQ page here: https://support.stitchfix.com/hc/en-us/articles/1500007169402-Recruiting-Scam-Awareness