Software Engineer I, Customer Experience

Remote - US Full Time Junior
$100K - $124K Yearly

Published on March 09, 2025

Our mission: to eliminate every barrier to mental health.
Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person — whether that’s meditation, coaching, therapy, medication, and beyond.
Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion

Our mission: to eliminate every barrier to mental health.

At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, William K Warren Foundation, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
We are looking for a Software Engineer to join our Customer Experience team, working on analytics products that demonstrate the value of our services to the customers using them. You will help to refine and build our product features as a part of a cross-functional product team. Additionally you will be collaborating with more junior engineers to improve our overall execution practices.
What you’ll be doing:
  • Learning and growing your career by gaining expertise in Ruby on Rails, React, AWS, Datadog, and more.
  • Building and optimizing data pipelines, scalable full-stack applications, and reusable UI components.
  • Building on the foundation of a well-tested codebase to ensure it remains robust and scalable as our business rapidly grows.
  • Working in a fast-paced Agile framework, attending daily stand-ups, sprint planning, and retros.
  • Tackling unknowns, adapting to changing priorities, and experimenting rapidly to drive impactful results.
What success looks like in this role: 
  • Converts designs into secure, tested, maintainable code with minimal defects.
  • Consistently applies best practices, including unit testing and secure data handling.
  • Actively participates in planning, design, and problem-solving discussions.
  • Communicates findings and progress clearly while building rapport with the team.
  • Clarifies ambiguous requirements, updates timelines proactively, and adjusts based on feedback to improve outcomes.
  • Delivers work independently within story scope and improves accuracy in timing estimates over time.
  • Demonstrates understanding of the tech stack, seeks diverse perspectives, and progresses toward promotion readiness by taking on increasing responsibilities.
  • Navigates production monitoring and troubleshooting tools, including Datadog, Sentry, and running automated tests.
  • Adapts effectively to shifting priorities and works efficiently in a stakeholder-driven environment
  • Launches experiments, tracks performance metrics, and iterates quickly to refine solutions
  • Sets personal growth goals to upskill that are aligned with the career ladder.
What we expect from you: 
  • Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).
  • Up to 1 year of experience in software development (this could include internships, part-time work, or personal/academic projects).
  • Proficiency in at least one programming language (e.g., React, Ruby on Rails, Java, etc.).
  • Evidence of coding projects (e.g., GitHub, school projects, hackathons).
  • Demonstrated ability to analyze and solve technical problems.
  • Ability to thrive in a fast-paced, dynamic environment with frequent context switching
  • Comfortable moving fast and working through ambiguity - we are a small startup and are working on balancing the demands of business growth and platform reliability
  • Strong teamwork and communication skills.
  • Willingness to learn and adapt in a collaborative environment.
The target base salary range for this position is $100,000 - $123,600, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 
Benefits provided by Spring Health:
Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

  • Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
  • Employer sponsored 401(k) match of up to 2% for retirement planning
  • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
  • We offer competitive paid time off policies including vacation, sick leave and company holidays.
  • At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
  • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
  • Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
  • Up to $1,000 Professional Development Reimbursement a year.
  • $200 per year donation matching to support your favorite causes.
Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicatedto building a diverse, inclusive and authentic workplace
To ensure intentional and equitable hiring practices, we use a balanced candidate slate in our interviews. This approach guarantees that our pool of qualified candidates includes individuals who are underrepresented in our organization at all levels. This is a key performance indicator (KPI) for our recruiting and hiring teams, reported quarterly to maintain accountability.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
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