Support Engineer

Remote - Mexico Full Time Mid Level

Published on June 12, 2025

Zipdev offers the opportunity to work remotely with clients based in the United States. Zipdev recruits and hires the best Developers, Designers, QA Testers, and Project Managers in Latin America. If you have been successful working remotely, work well with remote teams and understand the importance of communication, contact us right away.

We're looking for a Technical Support Engineer to tackle complex, high-level technical issues in a fast-paced environment. You'll work closely with engineering and product teams to ensure a reliable user experience and support the continuous improvement of an AI-driven platform used by small businesses. This is a high-ownership role for someone who thrives on problem-solving and making an impact.

Requirements

Responsibilities:

  • Act as an escalation point for complex technical support issues.
  • Troubleshoot and resolve customer-reported bugs.
  • Collaborate with engineering to reproduce and document issues.
  • Contribute to system reliability and help reduce regressions.
  • Provide customer feedback to the product team to improve usability.
  • Support internal processes and documentation for ongoing improvements.

Requirements:

  • 2+ years of experience in technical support, support engineering, or a customer-facing engineering role.
  • Strong troubleshooting skills for web applications, including APIs, OAuth, SAML/SSO, and browser-side issues.
  • Ability to read and debug code, preferably in React, JavaScript/TypeScript, and Ruby on Rails.
  • Structured thinking, clear communication, and a proactive, solutions-oriented mindset.
  • Comfortable working in a high-growth, feedback-driven environment with a strong sense of ownership.
  • Currently living in LATAM.
  • Superior English fluency (verbal and written).

Our Recruitment Process

  • Video Interview
  • 20-minute take-home skills test
  • 30-minute Call with the Recruiter (project, benefits, etc.)
  • Interviews directly with the client (depending on the project the # of interviews may vary, this may include an assessment)
  • Final Offer

Benefits

  • Work remotely Monday - Friday, 40 hours a week (no weekends)
  • Vacation: 10 business days a year
  • Holidays: 5 National Holidays a year
  • Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
  • Parental Leave
  • Health Care Reimbursement
  • Active Lifestyle Reimbursement
  • Quarterly Home Office Reimbursement
  • Payroll Deduction Purchase Plans
  • Longevity Bonus
  • Continuous Learning Bonus
  • Access to Training and Professional Development Platforms
  • Did we mention it's REMOTE?!!

One of our core values at Zipdev is "Be authentic." that's why we encourage you to answer the application form in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!

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