Principal DevOps Engineer
Published on August 25, 2025
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. To learn more, visit www.agero.com.
About Agero:
Wherever drivers go, we’re leading the way. Agero’s mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients’ relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we’re pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.
Note: For technical and other select roles, your first day will be spent at our HQ in Medford, MA to facilitate a smooth onboarding experience. Willingness to travel is required, as you may need to attend on-site team meetings from time to time.
ABOUT THE ROLE:
As a Principal DevOps Engineer at Agero, you'll be a key leader in our cloud environment, responsible for the technologies, infrastructure as code, and automation that power our operations. You'll collaborate with our engineering, product, and architecture teams to ensure our solutions are designed and deployed with the highest standards for availability, performance, observability, and security.
You'll take the lead on technology selection and implementation best practices, guiding the DevOps team and contributing to strategic initiatives across the organization. You'll also be on the front lines of innovation, continuously learning about the AWS platform and emerging DevOps technologies. Your expertise in evaluating, testing, and implementing new features will be crucial to our long-term success.
KEY OUTCOMES:
- AWS Cloud Environment Management: Maintain secure and governed cloud environments while ensuring compliance with licensing and support lifecycles.
- Automation & CI/CD: Drive continuous improvement in DevOps pipelines, supporting continuous integration and deployment for both software and internal team automation.
- Infrastructure as Code (IaC): Develop and deploy repeatable, resilient, and recoverable infrastructure solutions using IaC principles.
- Architectural Guidance: Provide architectural and design inputs for various services, leveraging well-architected frameworks from cloud providers.
- Mentorship & Collaboration: Mentor junior team members and guide engineering teams on DevOps best practices. Collaborate with Architecture, Engineering, Product, and Security teams on key initiatives.
- Monitoring & Support: Automate system monitoring and provide regular on-call support for complex web-based applications.
KNOWLEDGE, SKILLS AND ABILITIES:
EDUCATION: Bachelor’s Degree in Computer Science or equivalent work experience required; Master’s Degree in Computer Science or equivalent preferred; Technical certifications for AWS or Linux/Unix is a plus.
EXPERIENCE:
- 7+ years of experience in a DevOps or SRE role, with a strong focus on supporting production-critical workloads on Amazon Web Services (AWS) for at least 5 of those years.
- Proven expertise in AWS: A minimum of 7 years of hands-on experience with services like IAM, EC2, ECS, Lambda, S3, and VPC, used to design and manage scalable cloud infrastructure.
- Infrastructure as Code (IaC) Mastery: At least 7 years proven expertise in Infrastructure as Code. You will have a track record of using tools like Terraform Cloud to architect and provision secure, scalable cloud environments by developing reusable modules from the ground up.
CI/CD and Automation:
- 5+ years of experience designing and implementing CI/CD pipelines using tools like CircleCI or GitHub Actions.
- 7+ years of extensive scripting proficiency in languages like Ruby and Bash.
- 7+ years of strong experience with automated testing framework integration within CI/CD pipelines.
Observability & Change Management:
- 7+ years of hands-on experience implementing and managing monitoring and logging solutions with platforms such as Datadog.
- 7+ years of expert-level experience with change management in a DevOps environment, including automated rollback strategies and refined change control processes.
Key Competencies and Qualifications
- Technical & Business Acumen: A strong foundation in enterprise solution architecture and cloud deployment models, coupled with an understanding of how these technical decisions impact business outcomes.
- Infrastructure as Code (IaC): Deep knowledge of Docker and proficiency with IaC tools like Terraform Cloud to automate and manage our cloud infrastructure.
- Leadership and Collaboration: Serve as a collaborative leader who excels at teamwork, provides excellent internal customer service, and uses strong verbal and written communication to inform, align, and influence.
- Strategic Planning & Execution: Ability to plan, make sound decisions, and focus on results to deliver quality applications on time.
- Innovation Mindset: A continuous drive to identify problems, recommend innovative solutions, and foster a culture of continuous improvement across the organization.
Hiring In:
- United States: AZ, CA, FL, GA, NH, IL, KY, MA, MI, NC, NM, TN, VA; Canada: Province of Ontario
The anticipated closing date to submit applications for this role is September 10, 2025.
The base salary range presented represents the anticipated low and high end salary range for new hires in this position. Your final base salary will be determined based on factors such as work location, experience, job related skills, and relevant training and education. The range listed is just one component of the total compensation package provided by Agero to employees.
National Pay Range
$122,200—$165,000 USD
Life at Agero:
At Agero, you'll find a workplace where your unique perspective is not just welcomed, it's celebrated. We believe that our differences make us stronger, and we're committed to creating an environment where every employee feels a sense of belonging. If you're looking for a company that values your individuality, provides opportunities for growth, and champions open communication, Agero is the place for you. Join our team and help us drive the future of driver assistance, while experiencing a workplace where you can truly thrive.
Benefits Built for Well-being:
Agero’s innovation is driven by a workforce where all associates feel like they can truly thrive. Agero offers a wide range of benefits to promote well-being, encourage personal development, and ensure financial stability. Our benefits include:
- Health and Wellness: Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families.
- Financial Security: 401(k) plan with company match and tuition assistance to support your future goals.
- Work-Life Balance: Flexible time off, paid sick leave, and ten paid holidays annually.
- For Contact Center Roles: Accrual of up to 3 weeks Paid Time Off per year, paid sick leave, and ten paid holidays annually.
- Family Support: Parental planning benefits to assist associates through life’s milestones.
- Bonus/Incentive Programs
Join Agero and experience a workplace that invests in your success both personally and professionally.
*It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.