Support Engineer

Remote - US Full Time

Published on July 26, 2026

How You Can Plug In
Whether you like to focus on bringing next-generation products to market or providing advanced cybersecurity services to customers around the world, your contributions will have an impact in terms of helping people and the broader industry. We provide an open, collaborative engineering culture that values the best ideas regardless of where they originate.Our products team pioneered the field of memory analysis and maintains the world’s most widely used open source memory forensics software, Volatility. Our services team supports customers spanning the globe across many different business verticals, including non-governmental organizations (NGOs), non-profits, political organizations, Fortune companies, and defense industrial base companies (DIB). As a result, Volexity often has unique visibility into the tools and tactics of many advanced threat actors.We are always interested in hearing from those who would add value to our team. Let us know how you can help us grow an amazing company!

Location: Remote (USA)
Experience Level:  Junior to Mid-level
Job Description
To support our growing software product line, Volexity is looking for a Support Engineer to help deliver exceptional technical support. Our platform operates across Windows, Linux, and macOS environments, both on-premises and in cloud infrastructures. 
This role is ideal for someone who thrives in complex technical environments, enjoys troubleshooting across the full stack, and clearly communicates solutions to technical and non-technical stakeholders.
Candidates are expected to have a 3-7+ years of experience in technical support, systems engineering, or similar roles.
Responsibilities
Responsibilities of a Support Engineer will include but not be limited to:
  • Provide Tier 2/3 technical support for customers and internal teams
  • Troubleshoot issues across:
     
    • Operating systems. including Windows, Linux, macOS
  •  
    • Cloud platforms, including AWS, Azure, GCP
  •  
    • Application stack, including Python, PostgreSQL, Nginx, Node/npm ecosystems
  •  
  • Reproduce customer issues in test environments and identify root causes
  • Develop and document clear remediation steps, runbooks, and knowledge base articles
  • Collaborate with Engineering, DevOps, and Product teams to escalate and resolve bugs
  • Support deployments, upgrades, and migrations 
  • Contribute to improving support processes, tooling, and automation
Required Skills
As a Support Engineer, the expected skillset should include:
  • Strong troubleshooting skills across multi-platform and cloud environments
  • Solid understanding of:
     
    • Networking fundamentals (DNS, HTTP/S, ports, firewalls, proxies, load balancers, SSL/PKI, REST APIs, JSON)
  •  
    • System logs and monitoring tools
  •  
    • Cloud logging infrastructure
  •  
  • Experience writing:
     
    • Technical documentation
  •  
    • Troubleshooting guides
  •  
    • Customer-facing remediation steps
  •  
  • Strong communication skills (written and verbal)
Preferred Experience
Successful candidates for this role may also demonstrate the following experience or skills:
  • Working knowledge of Terraform (or similar Infrastructure-as-Code tools)
  • Scripting skills (Python, Ruby, PowerShell, or similar)
  • Experience in the digital forensics and incident response industries
  • Experience using EDRs, SOARs, and MDMs
  • Ability to reproduce problems on virtualization platforms
  • Understanding of enterprise authentication, such as LDAP, SAML, and IPA
  • Ability to troubleshoot issues with network file shares, cloud storage, and auto-scaling groups
  • Proficiency using web developer tools and proxies such as Burp Suite and/or Postman
Compensation
Compensation may vary based on location, experience, and skills. We are open to discussing total compensation including benefits, equity, and professional development budget.
Volexity values diversity and is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need.
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