Senior Software Engineer (Delighted)
Published on March 29, 2023
We’re all about experiences, but none are as important to us as the ones we provide to our employees. After all, our employees engineer, sell, market, and support the Experience Management Platform around the world. Our software is only as strong as our collective will to improve each day. Our employees are why we’re here—and we never forget that.
The Qualtrics XM Platform™ is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.
Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.
We believe every interaction is an opportunity. Are we yours?
Delighted is a Qualtrics company that provides the fastest and easiest way to gather customer feedback and put it into the hands of those who can act on it. Using a single question and an open-ended comment box, Delighted helps companies align customers’ needs with business growth, measure the customer voice over time and keep customers coming back. 2,500+ organizations worldwide rely on Delighted to collect, analyze, and act on customer feedback.
We are a small design-driven team, focused on impeccable user experience. Simplicity, quality, and care inform our decisions and processes. We believe in a collaborative, feedback-rich design process, and feel that excellent experiences can only come from teams who care deeply.
You’re a product-focused, customer obsessed software engineer who evaluates all of your work through the lens of user experience, regardless of which layer of the stack you’re working in. You have crafted a number of fully-formed software products that have been released into the wild. You believe that code is a means to an end, not the end itself.
What you'll work on
Because the range of projects is diverse, we need a full-stack Rails engineer with experience working on a wide variety of products. You’ll work on projects like: improving our search and analytics features, building machine learning systems for bot detection and optimizing survey response rates, implementing integrations with 3rd party services, or working to improve the responsiveness and reliability of our API. You’ll also work with the entire team in building new customer-facing features, from idea, through prototype, to release and maintenance.
Check out a demo of the Delighted Platform here!
- Our back-end runs on Rails with MySQL, Redis, and Elasticsearch on AWS. You should have experience building scalable and maintainable services with Rails. Extensive experience with MySQL, Redis and Elasticsearch is a plus.
- The glue between our front-end and back-end is HTTP, so you should have a thorough understanding of this part of the stack including: cookies, caching, AJAX, cross-domain sharing, security issues, etc.
- We write automated tests for all of our code. You should be passionate about testing since you know it’s the only way to deliver high quality software.
- BS/MS in Computer Science or a related technical field.
- 5+ years of relevant engineering experience.
How to apply
If you’re interested, please submit your resume, along with a link to your Github account and any products you’ve worked on recently of which you are particularly proud.
U.S Pay Transparency
The base pay range for this position in the US is $120.0k - $227.5k per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.