Client Services Engineer

Poll Everywhere is looking for a Client Services Engineer (CSE) to be the liaison between our Product Engineering and Customer Success teams. We are excited to be hiring for both a Client Services Engineer and a Sr. Client Services Engineer to take the lead in helping these teams diagnose and resolve technical issues, provide guidance to customers, and collaborate with cross-functional team members to ensure that our high-value accounts have everything they need to get the most out of Poll Everywhere at their organization. You will have a bigger picture of the product, its lifecycle, and its use by customers. Poll Everywhere’s CSEs will foster interdepartmental communication in the company and provide fast problem-solving for Poll Everywhere's customers.

Engineering at Poll Everywhere is highly collaborative in nature. You can expect to work cross-functionally with Customer Success Managers to understand an account’s use case, with Product Managers on how your projects fit into the broader product strategy, with Designers on usability, accessibility, and aesthetics, and to maintain a high bar for quality with our QA team.

At Poll Everywhere we’re serious about helping our people meet their career goals. We have a long history of seeking out growth opportunities aligned with individual interests and promote internally often. Whether it's leading a project, establishing an elegant pattern to solve a common problem, or refining an interface so users can get their work done more quickly and enjoyably, we work hard to find the right match for each person. Poll Everywhere has an excellent track record of being a place to deepen your product development and engineering skills.

Poll Everywhere is looking forward at a refreshed mission to make presentations more inclusive. We believe that having our product in use at more of the 17 billion meetings a year in the F1000 would change those organizations through the inclusion of more voices. Our platform enables presenters to create interactive questions, word clouds, discussions, and competitions that their audience can respond to using any device. Founded in 2008, we now support millions of users worldwide from educational institutions to household companies such as Google, AT&T, and Target.

Our users come from all kinds of communities, and so do PollEvians. We want to work with great people from a wide variety of backgrounds who put a lot of care and pride into their work. We're committed to providing you with opportunities to learn, and we’re looking to hire people with good judgment.

If you don’t meet 100% of the above qualifications or check off all the boxes, you should still seriously consider applying. An important part of our interview process is understanding why this position and our mission particularly resonated with you.