Senior Site Reliability Engineer

Published on April 04, 2023

Co-founded by Ali, an owner of a multi-disciplinary clinic, and Trevor, a developer with an obsessive eye for design, Jane is both beautiful to use and very intentionally focused on the needs and workflows of a hard-working private practice. Today, Jane is used by thousands of practitioners worldwide and is proud to have an ever-growing team of passionate developers and customer support reps that champion Jane both locally and internationally. But, it hasn't always been this way. Let’s back up to the beginning to where it all started.

We’re looking for a Senior Site Reliability Engineer to join Jane’s Platform & Enablement Team. This team ensures that Jane is a stable, scalable and reliable platform, capable of sustaining massive growth. We will accomplish this growth while also enabling our engineering team to continue to innovate and deliver quality solutions effectively using AWS tools and services. Our core principles revolve around the 5 pillars of reliability, scalability, security, observability, and simplicity. 

Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA, so even though we’re not a strict 9 to 5 environment, we’re working hard to ensure that you also have a life outside of work. We pride ourselves on flexibility & autonomy, and when it comes to decision-making, we take a decentralized approach ensuring that our teams' voices aren't just heard, but are acted upon. We're building something special at Jane, and we back that up with an employee stock option plan that ensures that everyone has a chance to share in Jane’s success.

We really want the people who work at Jane to love being here, so it's important that we start off with a bit about what makes our company unique. Here are some specifics about what Jane is all about, and with these, hopefully, you have a better idea if this might be the kind of company you want to be part of.

We’re a North Vancouver-born SaaS company with a distributed remote team across Canada, and our platform is modernizing the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, secure video, and billing along with an evolving library of features.

Tens of thousands of healthcare practices globally are now running on Jane. In 2021, we processed over 73 million patient appointments, and our scheduling application alone handles more than 40 million API calls per day. Jane is now the number-one choice for Allied Healthcare practitioners in Canada. We’re growing quicker in the US than we were here in Canada 3 years ago, and we’re now helping run clinics in 60 countries.

We’re profitable, product-led and growing organically to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 380 employees who all do an amazing job of listening to our customers, building what they need, and providing industry-leading support.

Of course, it's not all about the numbers, but this puts into perspective the scale of Jane, from the thousands of practitioners whose lives are made easier each day to the millions of patients receiving treatment. If you’re the type of person excited by this growth, we’d love to speak with you.
To be successful in this role, you'll...
  • Design, implement, and maintain infrastructure, automation and observability tooling for applications at Jane, helping create processes that enable teams to better own their services.
  • Provide on-going maintenance and support of internal tools, ultimately improving system health and reliability.
  • Evolve tools for automating deployment, monitoring and operations of the overall platform.
  • Be proficient enough in some scripting language to help write scripts and automation.
  • Take complexity in, and deliver simplicity out.
  • Take a consistent approach to breaking large projects/releases down into simple pieces. You’ll do this by communicating and documenting efficiently and succinctly, and writing readable code for your team.
  • Make yourself and everyone around you better, by building trust, clarifying communications, and acting with empathy and respect.
  • Be driven to ensure product quality, reliability, privacy, and security are never sacrificed.
  • Constantly improve: yourself, the team, and the platform.
  • Be data driven: You drive to quantify your successes and failures, using metrics and dashboards.
  • Have a methodical approach to problem solving, in both development and production environments.
So, what are we specifically looking for? 
  • A firm grounding in SRE Principles including Golden Signals, Automation & Self-Healing systems.
  • Experience working in a SRE environment and applying SRE Principles.
  • Strong command of git.
  • Familiarity with a modern software stack that empowers our developers to release value to customers multiple times a day.
  • Passion for continuous improvement, especially when relating to on-call. We review each incident and look for ways to prevent that condition from happening again in the future.
  • Knowledge of network theory and protocols including ELB, DNS, SSL, & TCP/IP.
  • Deep knowledge of principles of observability.
  • Skill with one or more programming or scripting languages (e.g. bash, python, ruby).
  • Ability to prioritize tasks and work independently.
  • Expert level experience with AWS (e.g. Professional experience with AWS Services and their APIs).
  • Deep understanding of Linux containers (Docker, Kubernetes).
Bonus Points...
  • You feel comfortable navigating *nix environments.
  • You're a Datadog power user.
  • You bring Database technologies and DBA skills (ideally Postgres).
  • You have experience with large scale data centre environments.
  • Knowledgeable in designing, analyzing, and troubleshooting large-scale distributed system.
  • You are comfortable with terraform, or similar infrastructure-as-code systems.
  • You've got a passion for systems, understanding how they work, why they fail.

If you do not meet these requirements, we still encourage you to apply.
As well as a great team, you'll have...
  • The ability to work from anywhere in Canada. We also have some flexibility to occasionally work outside of Canada.
  • An equitable approach to compensation means compensating you for the positive impact you have on our customers, product, and people.
  • Jane’s Employee Stock Option Plan. Jane is privately owned, growing very fast and operating profitably. Profitable hyper-growth rarely happens at our scale. When it does, it creates value quickly (it already has for many of our team members).
  • A flexible time off package that includes your vacation time, holiday gifted time off for everyone at Jane, and your birthday off (because who wants to work on their birthday?)
  • Jane provides extended health care benefits to you and your dependents starting on your very first day. You’ll receive $750 per individual Allied Health discipline along with $2,000 in coverage for Registered Clinical Counsellors, Psychotherapists, Psychologists, and Social Workers.
  • A $500 wellness spending account to use towards maintaining your health and wellness in whatever way works best for you.
  • Parental top-up that allows Janers to plan for the future.
  • Access to eCounselling, primary care, legal and financial counselling, and career coaching.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace. 

We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves. 

We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.