Senior Software Engineer, Help and Support

Published on May 24, 2024

Across our ecosystem, we’re working to help our diverse audiences — sellers, individuals, artists, fans, developers, and all the people in between — overcome barriers to access the economy.

Job Description

Merchants hire the Help & Support Team to provide them the right solutions at the right time to ensure they continue to be successful with their business.
As a software engineer on this team, you'll be a part of evolving our support products for Square's millions of merchants. We leverage experimentation, personalization, recommendation relevancy, and more to ensure that we route sellers to the right help experiences at the right time according to their unique needs. We must do this with technical sustainability and scale in mind for our merchants and teams at Square to benefit from our work.
You will:
  • Be exposed to and impact real business challenges
  • Identify and explore ways to improve application architecture, testing, and build pipeline
  • Continually seek to optimize and improve the seller experience
  • Iterate rapidly on features, tooling, and processes


You have:
  • 5+ years of relevant experience 
  • Proficiency in building web apps and large-scale applications
  • Ability to build with modern front-end and server-side technologies and frameworks
  • Developed product infrastructure and web services
  • Worked in a collaborative environment and partner with other cross-disciplinary teams to achieve optimal results.
Technologies we use and teach:
  • Ruby on Rails, JavaScript, React, TypeScript
  • MySQL, Redis, Elasticsearch, PostgreSQL, Memcached

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.