Senior Site Reliability Engineer

Published on June 19, 2024

Job by job, we’re transforming the way service is delivered. We’re bringing people and technology together to build stronger communities. Our communities are built on the backs of small businesses, so when small business wins, we all win.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want! 
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers
We help employees grow professionally; we have a ton of onboarding resources, tutorials, hackathons and buddies to support learnings and provide opportunities to innovate. We have a range of experience levels on teams which allows for mentor/mentee opportunities. Leaders at Jobber work with empathy and support employees to build healthy work-life harmony. Bring your dedication and passion to this job to fulfill your goals.
The team:
Our Software Engineering team is pivotal to Jobber's success, creating software that adds value to tens of thousands of users worldwide.
As a part of our cloud infrastructure team (SRE), you'll play a critical role in empowering our product development teams, ensuring the safe release of software, and maintaining top-tier application performance and reliability. 
The role 
Reporting to a Senior Manager, Product Engineering, the Senior Site Reliability Engineer will collaborate with the cloud infrastructure team to build and maintain a cutting-edge product that supports the success of our customers and their small businesses. Your mission will involve tackling challenges faced by millions of entrepreneurs and crafting solutions to uphold the availability and responsiveness of our infrastructure.
At Jobber we never stop growing and learning, and you shouldn’t either. Through continuous 1:1s, dedicated feedback and support from your manager and our Talent Development team, and your own sense of curiosity, we hope you develop to another level with your skill set.
At Jobber you will:
  • Collaborate on the design, implementation, operation, and maintenance of our AWS infrastructure, leveraging Infrastructure-as-Code principles.
  • Developing and maintaining local tooling for development and observability tools, including deployment tools and interfaces into AWS, CircleCI, and other infrastructure components.
  • Active participation in our on-call rotation, actively contributing to the enhancement of the on-call experience for the team.
To be successful, you should have:
  • Demonstrated expertise, with approx 6+ years experience, in providing systems support within a cloud environment, preferably AWS and its various services.
  • Exceptional interpersonal skills, enabling effective collaboration with cross-functional teams in challenging high-pressure situations.
  • Experience with IaC using Terraform 
  • Experience optimizing and improving continuous deployment performance
  • The ability to juggle multiple projects, alongside incident response
  • Relevant experience in programming languages such as Ruby, Python, or Bash, 
  • A deep passion for learning, reliability, automation, orchestration, and continuous improvement.
  • A strong commitment to problem-solving and a keen interest in technology.
Even better if you have:
  • Experience supporting  Ruby on Rails, GQL, and React applications in a production environment
  • Good taste for memes 
What you can expect from Jobber:
Having been named as a Top 10 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:
  • A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
  • A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you’re reaching your fullest potential.
  • Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
  • A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
  • To work with a group of people who are humble, supportive, and give a sh*t about our customers. 
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!